Privacy Policy

We collect as little data as possible from you. All your personalized playlists, tracks and user generated content on TrackDen is stored locally within your browser application's local storage and is not sent or stored externally by us or third party services. In some cases, we need to collect metadata on your activity in order to aid in bug tracking and development which the details are listed below:

What kind of personal data do we process?

1. While using our products:
   • Extension updates, subscription downloads, emergency notifications: Browser version;Extension version;Operating system;Date of last update;IP address;Log file data on Updates page.
   • Donations: Amount of donation;Browser language;Extension name and version;Browser type and version;Operating system and version;Number of notification downloads;Information whether the local storage of the extension configuration is corrupted;Filter subscriptions enabled/disabled;Identifying information about the devices that connect to the payment service provider.
2. While using our website:
   • Automatically: IP address (stored separately)Information about the request, including, but not limited to, domain and path, date and time, request body and queryInformation about the response to the request, including, but not limited to, response code and bytesAggregated analytics dataSession ID information necessary to test and operate our websites
   • Voluntary: Forum registration dataEmail addressData you provide in commentsFeedback and filter dataWhen applying for a job: Name, email address, your resume and all other data voluntarily uploaded / shared by you
3. For user support:
   • User name (contact via social media) and/or email Device information
   • Version of TrackDen and other applicable tech specifications
   • URLs the user is having issues with
   • TrackDen issues
   • Address and transaction ID numbers for donation refunds (voluntary)
4. In connection with social media:
   • On our social media pages: Usage profiles
   • Link / button to social media in TrackDen

How do we collect data?

1. In our products: Update checks; Subscription downloads; Sending issue reports; Sending crash reports.
2. On our websites: Cookies;Log files;Data, like name and / or email address and / or communication data, sent by you when signing up: Via Google Analytics
3. For user support: Via email sent by you; From user reviews in Chrome Web Store; From social platforms like Facebook and Twitter
4. Data you provide to us via social media
5. In connection with social media: On our social media pages: Cookies;

Do we share your data with third parties?

1. No.

How and why do we process your data?

• In order to inform you about urgent issues in connection with our products.
• To improve and to evaluate our products by processing and analyzing subscription downloads, extension updates, emergency downloads, uninstallation information, and issue reports you send to us.
• For technical purposes, such as, but not limited to, preventing security attacks, to improve our website / products, to ensure website / product security.
• For assisting you with any issues you may have with our products.
• For receiving donations that you send to us and for fraud detection.
• To promote our products.
• In connection with our social media pages, social networks use the data for market research and advertising purposes.

Dispute resolution

If you have a complaint about TrackDen or its Privacy Policy get in touch with our support team and we will take reasonable steps to work with you to resolve your complaint.

Updates to our Privacy Policy

We may update this Privacy Policy in the future to reflect changes to our information gathering practices. If any changes do occur, we will provide notice on this website, may notify you via email. If you continue to use our products after the changes are in effect, you agree to the revised policy.

Have questions?

Get in touch with our support team: info@trackden.org